Welcome to Swiss Press Training Support

Accessing your course materials is designed to be straightforward. Immediately following your successful registration and payment confirmation, a dedicated email is dispatched to the address you provided. This email contains a direct link to our secure online learning platform, along with your unique login credentials (username and temporary password, if applicable). We strongly advise checking your spam or junk folder if you do not see this email within 24 hours of confirming your registration. Should you encounter any difficulties in locating or using your login details, please do not hesitate to contact our support team using the comprehensive contact form available further down this page. We are ready to assist you promptly.

To ensure the best possible experience with our online training sessions and materials, a few basic technical requirements must be met. You will need a stable and reliable internet connection capable of streaming video content without interruption. Access should be via a modern web browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari – please ensure your browser is updated to the latest version for optimal compatibility. For any live, interactive sessions or webinars, a functional microphone and webcam integrated into your device (or connected externally) are necessary for participation. Any specific software requirements unique to a particular course will be explicitly detailed in that course's description or pre-course information package.

Our policy regarding refunds and cancellations is established to be fair while accounting for the planning and resources allocated to each training course. The specific terms and conditions for refunds can vary significantly depending on the nature of the course (e.g., online vs. in-person, duration, cost) and, critically, the amount of time remaining before the scheduled course start date when the cancellation request is made. We strongly encourage you to carefully review the detailed terms and conditions provided to you during the initial registration process. For personalized assistance or to discuss your specific situation, please contact us directly using the contact form or other methods provided in the 'Contact Us' section. Our team will guide you through the process based on the applicable policy.

Communication channels with your instructor are typically facilitated directly within the dedicated online course platform. Most courses provide messaging systems, discussion forums, or dedicated Q&A sections where you can interact with instructors and fellow participants. Preferred contact methods and expected response times are usually outlined by the instructor at the beginning of the course. If you have an urgent matter, encounter difficulty reaching your instructor through the platform, or have a question of a sensitive nature, please use the general contact form available on this support hub page. Our support team can then relay your message or assist you in connecting with the instructor efficiently.

Absolutely. Swiss Press Training is committed to acknowledging your dedication and achievement. Participants who successfully complete all requirements of a training course, which may include attending all sessions, completing assignments, or passing assessments as specified by the course structure, will be awarded an official certificate of completion. This certificate serves as formal recognition of the skills and knowledge acquired during the training and is issued electronically or, in some cases, as a physical copy upon request after verification of successful completion.